Frequently Asked Questions - General

Do I need a diagnostic session?

  • Description One hour, in person at the Boise shop, with our expert team. We get hands on your van, figure out what's actually going on, and tell you what it'll take to fix or build. This is the front door to all repair and upfit work.

    Click here to book.

  • Whether you are a DIYer, an existing van owner or a future van owner, our one hour diagnostic session is the starting point to work with us. We do not provide estimates via phone/email/text.

  • Because we'd be guessing, and guesses cost you money. Every van is built differently — even two vans off the same line have different wiring, different components, and different previous work done to them. Seeing it in person is what makes the quote accurate and helps us truly understand your goals and needs.

  • $165 for the first hour. If it runs longer, additional time is $185/hr per technician. If you book at least 8 or more hours of labor within 30 days of your initial diagnostic session, we will apply the $165 as a credit on your invoice.

  • Appointment only. We don't have a public storefront or a service counter, so there's no walk-in option — everything runs on a booked schedule. We are typically booked 2-4 weeks in advance and so if you stop by, we’re helping other clients who have already booked their service with us.

  • We often get asked “can you help me with this?” and most often, the answer is Yes! But on occasion, there are things we do not address with vans, here are some examples:

    • Engine, transmission, drivetrain, brakes — that's your dealer or a mechanic shop. We work on the house, not the chassis.

    • Tires, alignment, oil changes, routine vehicle maintenance — same.

    • Body work, paint, collision damage.

    • Warranty claims on the vehicle itself — those go through the manufacturer.

    • Warranty claims on van products, i.e. heaters — those go through the manufacturer.

    • A quick question you're hoping to get answered for free — a “quick question” is still a one hour diagnostic session. We want to serve each client fully and that means dedicated time to help you.

What we work on

  • Camper vans, RVs, and overlanding rigs — whether we built it, another shop built it, or you built it yourself.

    • Electrical systems — batteries, solar, inverters, charging, wiring, troubleshooting

    • Heaters — Espar other heating systems, install and repair

    • Air conditioning

    • Fans and ventilation

    • Plumbing and water systems

    • Windows

    • Cabinetry and interior build work

    • Exterior upfitting — racks, tire carriers, bumpers

  • Yes. A lot of what we do is fixing or finishing work that started somewhere else.

  • That's a DIY consult — same in-person format, aimed at getting you unstuck rather than us doing the work.

    Click here to book.

    Same as our one hour diagnostic session, book your first hour for $165 and any additional time is at our shop rate of $185/hour.

  • A short list of simple exterior installs on a completely unbuilt, empty van: heater, Maxxair fan, rear tire carrier, windows, etc. If your van is already built out, or the work touches the electrical system or anything interior, it needs a session.

    Looking for a heater installation on an unbuilt van? Click here to make your deposit.

    Looking for a rear tire carrier installation on a Promaster van? Click here to make your deposit.

    With either of these items, you will pay a deposit upfront for parts, we will reach out to schedule your installation once the parts arrive. 

    Estimated wait time varies - reach out to confirm exact lead times for these appointments if you are working within a set timeframe.

What happens after your session

  •  If it's a small fix we can handle in an hour, you may leave with it done. If it needs parts or more time, we schedule the work and you get a written quote based on what we actually found. 

  • Significant changes or new scope means booking another session. It's the same reason as the first one — we're not going to price something we haven't looked at.

  • One-year workmanship warranty on what we install. The exception here is if you or someone else performs work on top of what we’ve completed. Please note, this invalidates our workmanship warranty. See our terms and conditions for details.

  • Clients have flown in from as far as Massachusetts. We're ten minutes from the Boise airport, and we'll work with you on scheduling so the trip is worth it.

  • Military, first responders, and teachers. Inquire for details.